Here's part one of a TQM training video made by a group of students at a Scottish university. Check out the German-Scottish-Yoda accent! I'll post part two soon.
Scott M. Paton is the former editor and publisher of Quality Digest magazine. He is the managing partner at Paton Press LLC, which publishes business books and provides professional development courses and training for quality professionals. He is also the editor & publisher of The Auditor, a newsletter just for auditors. He is the father of Ian (5), Lachlan (1), and Bronwyn (1).
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